Sofia HelpDesk
Sofia HelpDesk is a SaaS customer-support platform for Shopify
merchants.
Merchants connect their own Shopify store and authorized Email,
WhatsApp Business, and Instagram support channels. Sofia brings
customer conversations into one workspace with Shopify context,
safe automation, review-first Tickets, and clear support history.
Google Workspace and Gmail
When a merchant connects a Google Workspace or Gmail account,
Sofia uses only the permissions granted by that merchant to
synchronize customer email conversations into the support
workspace, send merchant-authorized replies, preserve configured
read and unread behavior, synchronize messages sent outside Sofia,
and import email history when requested.
Access is limited to the connected Google Account and authorized
permissions. The merchant can disconnect the account in Sofia or
revoke access through Google Account security settings.
Sofia HelpDesk is operated by Sentis Group LLC. JavaScript is
required to use the interactive application.